Technical support for your employees.
Always available.
When an employee has an IT problem, they lose time, productivity and focus. UserSupport ensures that this does not happen — with remote and face-to-face support, fast and effective.
How much is unstructured IT support cost?
Without a dedicated support service, what usually happens is this: a collaborator has a problem, tries to solve alone, loses an hour, then calls someone who also does not know, and in the end the problem is unsolved or solves itself too late. Meanwhile, the work stopped.
One hour of system stopped per employee can represent losses of hundreds of dollars in productivity. UserSupport costs much less than this wasted time.
Multiply that across the team every month. The actual cost of not having structured IT support is much higher than it seems.
What is userSupport
UserSupport is Galeede’s ongoing technical support service, dedicated to your company’s users and employees. We solve problems with computers, software, operating systems, enterprise applications, access and configurations – remotely or with travel to the site.
Our technical team is available to respond quickly, with response times defined in contract and direct communication by email and telephone.
Activities covered by userSupport
- Remote support for solving technical day-to-day problems.
- Face-to-face support when the problem is not possible to solve from a distance.
- Configuration and maintenance of computers, laptops and peripherals.
- Installation, updating and configuration of operating systems and enterprise software.
- Access recovery and management of credentials and passwords.
- Enterprise email configuration on computers and mobile devices.
- Installation and upgrade of work applications (Office, ERP, productivity tools).
- Diagnosis and resolution of network and internet connection problems.
- Guidance and basic training in digital tools for employees.
- Preventive monitoring of systems to anticipate failures.
- Monthly report of resolved calls and state of equipment.
Service models
Monthly subscription
Continuous coverage with a fixed monthly amount. Ideal for companies that want predictability in IT costs and regular monitoring. Includes a set number of users and guaranteed response time.
Support on demand
The customer requests support only when necessary. The cost is calculated per call or per hour of work. Recommended for companies with specific needs or as a complement to other services.
UserSupport is ideal for
- Companies with more than 5 employees who do not have an internal IT department.
- Companies that rely on computer systems to operate daily.
- Managers who want to focus on the business and not on technical problems.
- Organizations that have already had productivity losses due to unresolved IT failures in a timely manner.
- Growing companies that need scalable technical support.
READY TO START?